Privacy Policy

Last Updated: August 11, 2026

Zenapex Transport Nigeria Ltd ("Zenapex", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit zenapextransport.com, contact us, request transport services, enquire about hire-purchase arrangements, or otherwise interact with us.

1. Who We Are

Zenapex Transport Nigeria Ltd is the organisation responsible for the personal information processed through this website and in connection with our services, subject to the role we may have in a particular transaction.

Contact: info@zenapextransport.com | 0803 2925 687

2. Information We Collect

2.1 Information You Provide

Depending on how you interact with Zenapex, we may collect:

• name and contact information, such as email address and telephone number;
• pickup, destination and booking information for transport services;
• information supplied when you enquire about or enter into a hire-purchase arrangement;
• identity, address, banking or other verification information where reasonably required for a transaction or legal compliance;
• payment and transaction information, subject to the payment method used;
• information contained in messages, enquiries, complaints and customer-support communications; and
• preferences or information you voluntarily provide to us.

2.2 Information Collected Automatically

When you use our website, certain technical information may be collected automatically, such as IP address, browser type, device type, operating system, pages visited, approximate usage information, referring pages and security-related logs.

We use this information to operate, secure, troubleshoot and improve the website and services.

2.3 Cookies and Similar Technologies

We may use cookies, local storage and similar technologies where necessary for website functionality, security, preferences, analytics or other lawful purposes. The website may also use third-party technologies where enabled.

We will not state that a particular analytics or advertising service is used unless it is actually enabled on the website. You can manage cookies through your browser and, where a consent mechanism is provided, through the available cookie controls.

3. How We Use Personal Information

We may use personal information to:

• respond to enquiries and requests;
• process and manage transport or ride bookings;
• process and administer hire-purchase arrangements and related asset-management services;
• verify identity and information where reasonably required;
• process or confirm payments and transactions;
• communicate confirmations, service updates, account information and important notices;
• provide customer support and investigate complaints;
• prevent fraud, misuse, security incidents and other unlawful activity;
• maintain business, financial and operational records;
• comply with applicable laws, court orders, regulatory requests and lawful government requirements;
• improve our website, services, operations and customer experience; and
• send marketing communications where permitted and, where required, after obtaining your consent.

4. Lawful Basis for Processing

Depending on the circumstances, we may process personal information because:

• it is necessary to take steps at your request or perform a contract with you;
• we have a legal or regulatory obligation to do so;
• processing is necessary for a legitimate business interest that is not overridden by your rights;
• you have given consent for a particular processing activity; or
• another lawful basis recognised under applicable data-protection law applies.

5. Information Sharing

We may share personal information where reasonably necessary with:

• Service providers: hosting, technology, communication, payment, security, professional and operational providers supporting our business.
• Transport and asset partners: drivers, operators, insurers, maintenance providers, vehicle or asset suppliers and other parties necessary to provide or manage a service.
• Professional advisers: lawyers, accountants, auditors, consultants and other advisers where appropriate.
• Authorities: courts, regulators, law-enforcement bodies or government agencies where disclosure is required or lawfully permitted.
• Business transactions: parties involved in a merger, restructuring, financing, acquisition or sale of part of our business, subject to applicable law.

We require service providers handling personal data on our behalf to apply appropriate confidentiality and security measures consistent with their role and applicable law.

6. Payment Information

Where payments are processed through a third-party payment provider, your payment may be processed directly by that provider under its own privacy terms and security controls. Zenapex will receive or retain the transaction information reasonably necessary to confirm and administer the payment.

Do not send full card numbers, PINs, passwords, OTPs or other sensitive payment credentials to Zenapex through ordinary email, website contact forms or messaging channels.

7. Identity and Verification Information

For certain hire-purchase or business transactions, Zenapex may need to verify identity, address, financial or other information. Where such information is requested, we will use it for the stated business, contractual, fraud-prevention or legal-compliance purpose and retain it only for as long as reasonably necessary, subject to applicable legal obligations.

8. Data Security

We take reasonable technical and organisational measures appropriate to the nature of the personal information we process. These may include access controls, secure authentication, restricted access, monitoring, backups and other security measures appropriate to our systems and operations.

No website, network or storage system can be guaranteed to be completely secure. If you become aware of suspected unauthorised access or a security issue involving your information, please contact us promptly.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to perform a contract, resolve disputes, maintain appropriate business records, prevent fraud, enforce agreements or comply with applicable legal and regulatory obligations.

Retention periods may therefore differ depending on the type of information and the nature of your relationship with Zenapex. When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable law.

10. Your Data-Protection Rights

Subject to applicable law and any lawful exemptions, you may have rights concerning your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion or erasure in circumstances where the law permits;
• request restriction of certain processing;
• object to certain processing, including applicable direct-marketing activities;
• withdraw consent where processing is based on consent; and
• exercise other rights available under applicable Nigerian data-protection law.

Some rights are subject to legal conditions and exceptions. For example, we may need to retain certain information where required by law or necessary to establish, exercise or defend a legal claim.

11. Marketing Communications

Where permitted, we may send information about Zenapex services, offers or updates. You may opt out of marketing communications at any time by using the available unsubscribe mechanism or contacting us.

Even if you opt out of marketing, we may continue to send essential service, transaction, security or legal communications where necessary.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties. This Privacy Policy does not govern those third parties. You should review their privacy notices before submitting personal information to them.

13. Children's Privacy

Our services are not directed to children under 18. We do not knowingly request personal information from children for hire-purchase or contractual services. If you believe a child has provided personal information to us, please contact us so that we can assess and take appropriate action.

14. International Data Transfers

Some technology or service providers used by Zenapex may process information outside Nigeria. Where personal information is transferred or made accessible outside Nigeria, we will take steps appropriate to the circumstances and applicable law to protect the information.

15. Complaints and Privacy Requests

To make a privacy request or raise a concern about how your personal information is handled, contact us using the details below. Please provide enough information for us to identify the relevant request and, where necessary, verify your identity.

If you are not satisfied with our response, you may have the right to raise a complaint with the Nigeria Data Protection Commission (NDPC) or another competent authority in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, data practices or legal obligations change. The updated policy will be published on this page with a new "Last Updated" date. We encourage you to review this page periodically.

17. Contact Us

For questions, data-access requests, corrections, deletion requests, complaints or other privacy matters, contact Zenapex Transport Nigeria Ltd:

• Email: info@zenapextransport.com
• Phone / WhatsApp: 0803 2925 687